Shipping Policy

Handling Time

Our handling process consists of several stages to ensure quality:

• 1-2 days: Order verification and confirmation
• 2-4 days: Production of your Aboriginal-inspired apparel
• 1-2 days: Quality control and inspection
• 1-2 days: Order processing and preparation for shipment

Total handling time: 7-10 days

Shipping Time

• Shipping time: 3-5 days

Please note: Tracking information will become available after 10 days from your order date. This allows for complete handling and processing before your item enters the shipping network.

Shipping Coverage

We offer shipping services both domestically within Australia, to the United States, and internationally. The specific shipping time may vary based on the delivery address and the selected shipping method. Please rest assured that our team is committed to prioritizing the selection of production facilities nearest to your area. This strategic approach is aimed at expediting the shipping process and ensuring the punctual delivery of your order.

Free Shipping

Enjoy free shipping on every order, no matter how many items you choose. Your shipping fee will automatically show as $0 at checkout — simple, easy, and worry-free.

Shipping Details

Total delivery time = Handling time + Shipping time.
The delivery timeframe for both Express Delivery and Standard Shipping is calculated based on business days, excluding Sundays.
Total Handling Time: 7-10 business days
Shipping Time: 3-5 business days
Estimated Total Delivery Time: 10-15 business days

Unexpected Situations

Modifying order details (products, sizes, addresses, colors) will cause a delivery delay of 1 to 2 business days. Furthermore, delivery times may exceed expectations in unforeseen circumstances beyond our control, including:

• Severe natural disasters or winter storms
• Incorrect addresses
• Missing apartment, building, floor, or unit numbers
• International customs procedures

Track Your Package

There are two ways for you to always receive the latest updates on the status of your order:

• Proactively enter your email and order ID into the link: https://koarooginal.com/tracking-order

Please note: The email you enter must match the one you used to place your order, and please ensure that you enter your order ID correctly.

• Through shipment email:
  After your order has completed the production process and is dispatched from our factory, you will receive an email containing a tracking number and a tracking link. This tracking number can be used to monitor the shipping progress of your order online. Should you have any inquiries or concerns regarding shipping, please don't hesitate to contact our customer service team at [email protected]. We strive to provide you with the best online shopping experience possible!