PRIVACY POLICY

This Privacy Policy describes how Koarooginal.com ("we," "our," or "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the "Site"). Koarooginal specializes in Print-on-Demand Aboriginal-inspired shirts and dot painting art apparel, serving customers primarily in the Australian market.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

DEVICE INFORMATION

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site for Australian customers and cultural preferences.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Magento

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

ORDER INFORMATION

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information in Australian dollars (AUD), arrange for shipping within Australia and internationally, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our Aboriginal-inspired art products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Magento

Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

CUSTOMER SUPPORT INFORMATION

Purpose of collection: to provide customer support for our Aboriginal art shirt collections and Print-on-Demand services.

Source of collection: collected from you

MINORS

We consider individuals under 13 years old to be minors. We do not knowingly collect personal information from minors without obtaining parental consent. If we find that a minor has shared personal information with us, we will promptly delete it upon request. We require parental consent before collecting or using any personal information from minors. Parents may review, correct, or request the deletion of their child's information by contacting us directly.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Magento to power our online store. You can read more about how Magento uses your Personal Information here: Magento Privacy Policy.
  • We may share your Personal Information to comply with applicable laws and regulations, including Australian Privacy Principles under the Privacy Act 1988, to respond to a subpoena, search warrant or another lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, particularly relating to Aboriginal art, Australian cultural themes, and dot painting designs. For example:

  • We use Google Analytics to help us understand how our Australian customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt out of Google Analytics here: Opt-out.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.

You can opt-out of targeted advertising by:

USING PERSONAL INFORMATION

We use your personal information to provide our services to you, which include: offering Aboriginal-inspired shirts and dot painting art products for sale, processing payments in AUD, shipping and fulfillment of your order within Australia and internationally, and keeping you up to date on new products, cultural collections, and special offers.

LAWFUL BASIS

Pursuant to applicable privacy laws, including the Australian Privacy Act 1988, we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and Koarooginal.com;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your Rights' section below.

AUTOMATIC DECISION-MAKING

We engage in limited automated decision-making that does not have a legal or otherwise significant effect using customer data.

Our processor Magento uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

AUSTRALIAN PRIVACY ACT 1988

If you are a resident of Australia, you have rights under the Privacy Act 1988 and Australian Privacy Principles, including the right to access the Personal Information we hold about you, to request correction of your Personal Information, and to make a complaint about our handling of your Personal Information. If you would like to exercise these rights, please contact us through the contact information below.

INTERNATIONAL DATA TRANSFERS

Your Personal Information may be processed and stored outside of Australia, including in countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

COOKIES

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Advertising" section above.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

CONTACT SUPPORT 

If you have any issues or questions regarding your order, please contact our customer service team at [email protected]. We typically respond within 1–2 business days. Our goal is to provide you with the best possible assistance and ensure your satisfaction.
Address : 525 Collins Street, Melbourne, VIC 3000, Australia
Support Hours: Monday to Friday, 08:00AM to 04:00PM (EST)