Frequently Asked Questions

1. Is Koarooginal founded by Indigenous Australians?

Koarooginal was founded by Kai – a true blue Aussie – alongside our American co-founder Ethan, who's deeply passionate about Aboriginal art and cultural heritage. We established Koarooginal with a mission to share the unique beauty of Aboriginal art whilst honouring and preserving this precious cultural legacy.

2. Does Koarooginal have a physical store? Where can I visit?

Currently, Koarooginal operates exclusively online to best serve our customers globally. This allows us to bring our unique designs straight to your door, wherever you are. Our office and design studio are based in suburban Australia, where our creative team works to craft quality designs.

3. Where are Koarooginal's designs created?

Our team includes Aboriginal artists, ensuring each design respects traditional culture whilst incorporating unique contemporary ideas. We work closely with Aboriginal cultural advisors to ensure every piece carries genuine meaning and authenticity.

For transparency, on each product page we clearly explain the meaning behind every design, because we believe you deserve to understand the story you're wearing.

4. What design collections does Koarooginal offer?

We have three signature collections, each with its own story:

Rarrk Collection – Inspired by the traditional cross-hatching technique of Aboriginal people from Arnhem Land in the Northern Territory. Each intersecting line represents sophistication, layers of knowledge, and deep connection to Country.

Urban Collection – Where ancient meets contemporary. Blending modern elements with Indigenous patterns, for those who love urban style but want to keep the spirit of Australian culture in their everyday life.

Dot Painting Collection – Reimagining the iconic dot art of Aboriginal people. Each circle tells a story, each pattern carries meaning – this is the colourful visual language passed down through generations.

5. How do I contact customer support?

Our team is always here to help. You can reach us via email at [email protected] or through the contact form on our website. We're committed to responding within 24–48 business hours and always strive to address all enquiries in a friendly, professional, and prompt manner. Your satisfaction is our top priority.

6. How do I join the Koarooginal community?

We'd love to have you as part of the Koarooginal family. Sign up for our newsletter in the footer of our website to be first to hear about new collections, discover the cultural stories behind each design, and receive exclusive member offers.

You'll also get early access to limited edition products and the chance to connect with a community of people who share your passion for Australian art and culture. This isn't just another email subscription – it's your way of becoming part of the story we're telling.

7. What's your returns policy?

We offer a 30-day return policy from the date you receive your order, provided the item is unworn, with original tags and packaging intact, and shows no signs of washing or damage.

Your satisfaction matters most to us. If there's any issue with your product, get in touch straight away and our support team will find the best solution for you.

Please note: Return postage fees may apply depending on individual circumstances.

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Got more questions?

We're constantly updating our FAQs based on common queries from our community. If you can't find what you're looking for, don't hesitate to reach out via email at [email protected] or through our website contact form. We're always here to help!